5xT Organisational design & operations services
5xThinking work with brands to streamline eCommerce structures, systems and teams to improve customers’ eCommerce experience and ensure companies are prepared for growth.
We have developed a structural review process for understanding eCommerce companies’ tools, systems, stock management, website updating, team structures and systems. Throughout this process, we examine the entire customer journey: From the moment a customer arrives at the website to receiving the final product. It is through this journey that we look to quickly understand the challenging areas and develop a critical path to success alongside a roadmap for implementation.
BRIEF 1: REVIEW ALL AREAS OF THE ECOMMERCE BUSINESS AND DEVELOP A STRATEGY ALONGSIDE THE CEO AND SENIOR TEAM Focused on driving LONG-TERM GROWTH, All WHILst DEVELOPING A TEAM in-house TO CREATE A SELF-SUFFICIENT ECOMMERCE AND DIGITAL business.
5xThinking used our eCommerce Performance Model™ to systematically work through the business and create a strategy to grow the business by double digits over the following 18 months. We then delivered a road-map to implement all areas of the strategy, grow the internal expertise, and ensure they became fully integrated members of the MPB.com team.
CLIENT: I.D. Sarrieri
BRIEF: Develop a global eCommerce growth strategy and recruit and structure a new HQ team based in London.
5xThinking implemented our eCommerce Performance Model™, working closely with the CEO and senior team to develop a global eCommerce strategy and roadmap for success.
Result: Within 12 months, we developed a sufficient London eCommerce team and executed our global growth strategy.